AIDBAG First Aid Kits with McKesson TRUE Metrix PRO
North American Rescue is recalling AIDBAG first aid kits with McKesson TRUE Metrix PRO glucose meters over E-5 error code software defect risking treatment delays.
Stop using the McKesson TRUE Metrix PRO glucose meter in affected AIDBAG kits immediately. Contact North American Rescue LLC or McKesson for instructions on replacement or repair of the glucose monitoring system. Do not rely on this meter for patient blood glucose evaluation until the issue is resolved.
Why it was recalled
Kits contain the McKesson TRUE Metrix PRO Professional Monitoring Blood Glucose System that has been recalled for an issue with the software design of the E-5 Error Code where the meter displays an E-5 error code for a very high blood glucose event (> 600 mg/dL) or when there is a test strip error, which can lead to operator confusion when evaluating patients and a delay in appropriate treatment. This is a downstream recall of Trividia Health Class I, Recall Event ID 98317.
How to identify it
AIDBAGs are first aid kits of convenience composed of individually labeled devices designed as specialty first aid kits designed for the appropriate level provider to evaluate and treat patients at the point-of-injury / point-of-illness. The original manufacturer labeling, including single use…
Where it was sold
Distributed in US-CA, US-WA.
Official source
Editorial summary by Recall Canary · last updated 2026-04-30 · primary source: U.S. Food and Drug Administration · severity reflects the agency's published classification