TRUE METRIX Blood Glucose Meter Instructions
Trividia recalls TRUE METRIX meter instructions over inadequate E-5 error guidance.
If you have a TRUE METRIX or TRUE METRIX PRO meter, review the owner's booklet and instructions for use for the E-5 error code. If you receive an E-5 error and experience symptoms of high blood glucose, contact your healthcare professional immediately. Follow the updated instructions provided by Trividia Health.
Why it was recalled
Trividia Health is recalling owner's booklets and instructions for use for TRUE METRIX and TRUE METRIX PRO blood glucose meters because the labeling does not adequately explain the E-5 error code, which may indicate a very high blood glucose level. Inadequate instructions could delay users from seeking immediate medical care, leading to serious health risks.
Is mine affected?
Check the model, lot, or serial number on the device or its packaging. Yours is affected if it matches one below.
- Display
- SEE IMAGE BELOW
- Reason
- Very high blood glucose result (higher than 600 mg dL), Or Test Strip Error
- Action
- WARNING!! Retest with a new test strip. If the error persists and you have symptoms such as fatigue, excess urination, thirst or blurry vision, seek medical attention immediately. If you are not experiencing symptoms, retest with a new test strip. If the error persists, call 1-800-803-6025, Monday - Friday, 8AM-8PM EST for assistance.
Where it was sold
Distributed nationwide.
Timeline
- Firm initiated recall
- Publicly announced
- Listed on Recall Canary
- Summary updated
Official source
Editorial summary by Recall Canary · summary updated 2026-08-09 · primary source: U.S. Food and Drug Administration · severity reflects the agency's published classification