CPSC recall,
Dupray Neat Steam Cleaners
The steam cleaner's boiler can rupture if overfilled, corroded, and the pressure release valve malfunctions, posing burn hazards or serious injury.
Summary by Recall Canary from the CPSC notice
What happened
Dupray USA LLC, of Newark, Delaware, is recalling its Dupray Neat Steam Cleaners because the boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.
The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage. About 651,145 units were sold in the United States, and about 96,530 were sold in Canada.
The recall involves the portable Dupray Neat Steam Cleaner, designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The cleaner includes an accessory set with various brushes, tools, a Velcro pad and dust cloths.
It was sold online at dupray.com and in stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150. The product was made in China.
Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The remedy is a repair, and the new safety cap is quick and easy to install with a simple screw-on design.
4 photos
What to do
If yours is listed below:
- Stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap.
- You will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall.
- The new safety cap is quick and easy to install with a simple screw-on design.
What you get Repair
Email Dupray USA recall@
Full text from CPSC
Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design.
Is yours affected?
Compare these details with your product, then check the CPSC notice for which ones are recalled.
Dupray Neat Steam Cleaner
- Model number
- DUP020WNA
- Batch code
- 0118-01 to 0425-05
Product description from CPSC
This recall involves the portable Dupray Neat Steam Cleaner. It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths.
Recall details
- Recalled
- Sold in
- Online only
Online at dupray.com and in stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150.
- Seller
- Dupray USA LLCChina
- Hazard
- Burn hazard
- Recall number
- 26-283
- Units affected
- About 651,145 (In addition, about 96,530 were sold in Canada)
- Reported incidents
- The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.
- Contact
- Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, recall@dupray.com or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.
- Made in
- China
- Imported by
- Dupray USA LLC, of Newark, Delaware
Timeline
Announced by CPSC
Listed on Recall Canary
Summary updated
