CPSC recall,
Urban Arrow FamilyNext Pro Cargo E-Bikes
The cargo e-bike's buckle can fail to latch, posing injury hazards to children.
Summary by Recall Canary from the CPSC notice
What happened
Gazelle USA, LLC, of Santa Cruz, California, is recalling Urban Arrow FamilyNext Pro Cargo E-Bikes because the buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children. The firm has received three reports of buckles not fully latching. No injuries have been reported. The recall involves about 320 e-bikes.
The recalled bicycle comes in one size and comes in green and black. The frame is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box. The e-bikes were imported by Gazelle USA, LLC, of Santa Cruz, California, and sold at individual specialty stores from March 2025 through December 2025 for about $9,000. They were made in Vietnam.
Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area. The repair will include a replacement buckle and will be done at a dealership location.
2 photos
What to do
If you have one:
- Immediately stop using the e-bikes.
- Contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike.
- The repair will include a replacement buckle and will be done at a dealership location.
Full text from CPSC
Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.
Is your bike affected?
Compare these details with your product, then check the CPSC notice for which ones are recalled.
Urban Arrow FamilyNext Pro Cargo E-Bikes
- Made in
- Vietnam
Product description from CPSC
This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.
Recall details
- Announced
- Status
- Open
- Weekly archive
- Listed the week of Jan 26, 2026
- Sold in
Sold at Individual specialty stores.
From Mar 2025 to Dec 2025.
Price: about $9,000.
- Recalled by
- Gazelle USA, LLCVietnam
- Hazard
- Injury hazard
- Risk
CPSC does not rate recalls
- Recall number
- 26-236
- Units affected
- About 320
- Reported incidents
- The firm has received three reports of buckles not fully latching. No injuries have been reported.
- Contact
- Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.
- Made in
- Vietnam
- Imported by
- Gazelle USA, LLC, of Santa Cruz, California
All recalls from Gazelle USA, LLC
Timeline
Announced by CPSC
Added to Recall Canary
Summary updated
