CPSC recall,
Urban Arrow Cargo Electric Bikes
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose and posing a fall hazard.
Summary by Recall Canary from the CPSC notice
What happened
Gazelle USA LLC, of Santa Cruz, California, is recalling Urban Arrow Cargo Electric Bikes because the front bolt in the seat post clamping mechanism can break, causing the seat to become loose and posing a fall hazard. The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported. About 1,032 bicycles were sold in the United States, and about 134 were sold in Canada.
The recalled bikes include Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White), and Urban Arrow Tender 1000/1500 (in White). The frame is made of aluminum with a reinforced foam (EPP) cargo box, and "Urban Arrow" is printed on the bottom of the cargo box. The seat posts have two silver bolts. The bicycles were sold at specialty bike stores nationwide from 2016 through 2022 for about $9,000 and were made in the Netherlands.
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that can be installed by the consumer with no special tools or by an Urban Arrow dealer at no charge.
3 photos
What to do
If you have one:
- Stop using the recalled bicycles immediately.
- Contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install yourself with no special tools or take to an Urban Arrow dealer to be installed at no charge.
- You will be asked to fill out a recall registration form at forms.
gle/ .1Nir9NrR7aJcpwRk8 (opens in a new tab) - You can locate their nearest dealer at urbanarrow.
com/ .dealers (opens in a new tab)
What you get Repair
Full text from CPSC
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at forms.
Is your bike affected?
Compare these details with your product, then check the CPSC notice for which ones are recalled.
Urban Arrow Cargo Electric Bikes
- Made in
- Netherlands
Product description from CPSC
This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. “Urban Arrow” is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.
Recall details
- Recalled
- Sold in
Sold at Specialty bike stores nationwide.
From 2016 to 2022.
Price: about $9,000.
- Company
- Gazelle USA LLCNetherlands
- Hazard
- Fall hazard
- Recall number
- 27-004
- Units affected
- About 1,032 (In addition, about 134 were sold in Canada)
- Reported incidents
- The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.
- Contact
- Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on “Product Recalls” at the bottom of the page for more information.
- Made in
- Netherlands
- Imported by
- Gazelle USA LLC, of Santa Cruz, California
All recalls from Gazelle USA LLC
Timeline
Announced by CPSC · Listed on Recall Canary
Summary updated
