NHTSA recall,
Volvo 9700 buses
Volvo 9700 buses have an emergency exit label missing operating instructions, which may delay exit and increase injury risk.
Summary by Recall Canary from the NHTSA notice
What happened
Volvo Bus Corporation is recalling certain 2009-2025 Volvo 9700 buses because the emergency exit label on the entrance door is missing the exit operating instructions. As a result, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury. The recall affects 1,236 vehicles nationwide and was reported to NHTSA on September 18, 2026.
The remedy is that Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed on November 3, 2026.
What to do
If you own a vehicle in this recall:
- Check your VIN (vehicle identification number) at nhtsa.gov/recalls. VINs are searchable from September 25, 2026.
- Prevost will replace the emergency exit identification labels, free of charge.
- Owner notification letters are expected to be mailed November 3, 2026. You may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
- Watch your mail. Owner notification letters are expected to be mailed November 3, 2026.
What you get Free repair
Full text from NHTSA
Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Is your Volvo BUS or Volvo affected?
These models and years may be affected.
Volvo BUS
- 9700 (2009 to 2025)
Your VIN confirms it. Find the 17-character VIN on the driver's side of the dashboard or on your registration card.
Check your VIN on nhtsa.gov (opens in a new tab)Recall details
- Reported to NHTSA
- Sold in
- Nationwide
- Manufacturer
- Volvo Bus Corporation
- Component
- Vehicle equipment defect
- Campaign
- 26V600000
- Vehicles affected
- 1,236
- Repair cost
- Free of charge
- Owner letters expected
- Manufacturer's recall number
- SR26-84
- Manufacturer phone
- 1-866-870-2046
Timeline
Reported to NHTSA
Listed on Recall Canary
Summary updated
