TRUE METRIX Blood Glucose Meter Owner's Booklets
Trividia Health is recalling TRUE METRIX meter manuals due to inadequate instructions for handling the E-5 error code.
If you receive an E-5 error code and are experiencing symptoms such as fatigue, excess urination, thirst, or blurry vision, seek medical attention immediately. If you are not experiencing symptoms, retest with a new test strip; if the error persists, contact Trividia Health Customer Care at 1-888-835-2723.
Why it was recalled
Trividia Health is recalling TRUE METRIX Blood Glucose Monitoring Systems because the Owner’s Booklets and instructions for use fail to emphasize that users must seek immediate medical attention if they receive an E-5 error code while experiencing symptoms of high blood glucose.
How to identify it
DISPLAY: SEE IMAGE BELOW, REASON: Very high blood glucose / result (higher than 600 mg/dL), / Or Test Strip Error, ACTION: WARNING!! / Retest with a new test strip. / If the error persists and you have symptoms / such as fatigue, excess urination, thirst or / blurry vision, seek medical attention / immediately. / If you are not experiencing symptoms, retest / with a new test strip. If the error persists, call / 1-800-803-6025, Monday - Friday, 8AM-8PM / EST for assistance.
Official source
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Editorial summary by Recall Canary · last updated 2026-02-06 · primary source: U.S. Food and Drug Administration