TRUE METRIX Blood Glucose Monitoring Systems
Trividia Health updates labeling for TRUE METRIX blood glucose meters due to E-5 error code instructions; users advised to seek medical attention if symptoms occur.
If you use a TRUE METRIX, TRUE METRIX AIR, TRUE METRIX GO, or TRUE METRIX PRO Blood Glucose Monitoring System, review the updated instructions for the E-5 Error Code. If you receive an E-5 error code and are experiencing symptoms of high glucose, seek medical attention immediately. Consider transitioning to an alternative method of testing your blood glucose. For questions, contact Trividia Health Customer Support at 1-888-943-2387.
Why it was recalled
Trividia Health is updating the labeling for all TRUE METRIX, TRUE METRIX AIR, TRUE METRIX GO, and TRUE METRIX PRO Blood Glucose Monitoring Systems because the Owner's Booklets/System Instructions for Use fail to emphasize that users must seek medical attention immediately if they receive an E-5 error code and are experiencing symptoms of high glucose. Users are advised to consider transitioning to an alternative testing method, and those continuing to use the device should follow updated instructions if they receive an E-5 error code.
Official source
Editorial summary by Recall Canary · published 2026-05-05 · primary source: U.S. Food and Drug Administration